By Gregg Troyanowski
The widest range of customer contact solutions on the market today are developed and supplied by EnghouseInteractice. Their large network of reseller partners enables Enghouse Interactive to assist thousands of businesses of various sizes and industries improve customer service, efficiency and productivity.
Enghouse Interactive has over twenty-five years of experience in building impressive solutions, which encourage businesses to provide clients with solutions they need to respond to customers efficiently and quickly. These solutions allow organizations to get the most out of their contact center solutions, while adding growth and functionality.
Enghouse Interactive is a subsidiary of Canada based Enghouse Systems Limited (ENGH), a software and services company on the Toronto Stock Exchange founded in 1984. Enghouse Systems Limited serves several markets in a range of three divisions including Enghouse Interactive, Enghouse Networks, and Enghouse Transportation. Enghouse Interactive specializes entirely on communication software, and solutions to help with business efficiency, improve customer service, and enhance person to person communication.
The corporate group has a market cap of more than one billion U.S. dollars, and works with a global network of partners through 16 international operations. Currently, Enghouse Interactive is one of the biggest providers of solutions for customer contact in the world, supporting more than one million agent seats, and handling more than a billion interactions through Enghouse systems daily.
Enghouse Interactive has the deployment solutions, partners, and products for almost any communication requirements implemented though multi-channel and multi-site centers of contact. Enghouse Interactive supports a range of deployment options including private, community cloud, premise-based, and hybrid strategies. With a portfolio supporting from single-site call consoles to huge multi-media contact centers to huge multi-media contact centers of as many as 10,000 users.
About Gregg Troyanowski
Gregg Troyanowski is president of Promero, Inc. Founded in 2001, Promero is a leading customer care -call center software expert. Promero provides valuable insight to customers when selecting a call center technology platform. Promero supports companies of any size or industry and addresses strategic, operational and technological issues always with the focus of providing a solution that is right for the client’s business. Promero is an authorized managed service hosting provider and reseller of the world’s best in class solutions including Oracle, Aspect, Interactive Intelligence Vocalcom, Five9, CallMiner Speech Analytics, Salesforce, Pipkins, and Riverstar. Promero’s client list includes companies on Fortune’s Most Admired Companies list. If your business is considering an application enhancement, replacement or in need of technical support, please contact Promero for a free, no obligation consultation. www.promero.com